Shipping, Subscription & Returns FAQ

Choose Subscribe on a product page and pick how often: every 4, 6, 8, 10 or 12 weeks. Every box is 15% off the one-time price and ships free, and a reminder comes by email and text 3 days before each renewal.

Yourself, in the subscription portal, any time. Sign in with the one-time code it emails you; there is no password. A change made before the renewal date applies to the next box.

Up to 12 weeks. The subscription resumes on its own on the date you pick.

Yes. Swap the flavor, or swap to another product, in the portal before the renewal date, and the next box comes that way.

A box that has been charged is an order. If it has not shipped, it can be canceled within 48 hours for a full refund to your card. If it has shipped, write to us: a renewal you meant to skip is reviewed by our team, and an unopened box can also be returned.

Update the card in the subscription portal and the renewal goes through. We never collect a card in chat or by email.

Prices are not locked. A price change is announced by email before the renewal it affects; if that notice never reached you, our team keeps that renewal at the old price.

Codes do not stack with the subscription discount. At checkout, the better of the two is kept.

No. Our team can turn a gift card balance into store credit, and store credit applies to the next renewal on its own.

No. A subscription ships products on a schedule at 15% off. The Club is an optional $10 monthly membership with member perks, and nothing ships with it.

Orders placed before 12PM MT on a business day ship the same business day from our fulfillment partner in Aurora, Colorado. A subscription order is created and charged on its renewal date, then ships within one business day.

Standard shipping is 3–5 business days in the US, and express is 1–3 business days. We never promise a delivery date the carrier has not given.

Standard shipping is free on US orders over $75 and on every subscription box. Below that, the standard rate shows at checkout once your address is in. Express is a flat $14.

Yes, in 5–9 business days, for a flat $12, free over $150. Orders are charged in US dollars, and duties and taxes are charged at checkout, so nothing more is due at the door.

Yes, by standard shipping. Express needs a street address.

One order can leave the warehouse in two packages, each with its own tracking email. A half-arrived order is often the other box still on its way.

A subscription order does not exist until its renewal date, so there is no tracking for it yet. The portal shows the renewal date; it ships within one business day of it.

Summer gummy orders ship with a cold pack, because pectin softens above 85 °F.

Yes, within 48 hours of placing the order and before it ships. A swap to another flavor of the same product at the same price, or a new address, can be made in the chat or on the order editing page.

Yes, before it ships, on the order editing page, which charges or refunds the difference before you confirm.

Yes, within 48 hours and while the order has not shipped, for a full refund to the original payment. Canceling an order does not end a subscription, and ending a subscription does not cancel an order already charged.

Yes, for a full refund, any time before it ships. Ask us in the chat.

No. The payment method cannot be changed after purchase.

The first time you buy any Aurevo product, opened or not, you can have your money back to the original payment within 30 days of delivery, with nothing to send back. It applies once per product, the first box of a subscription counts, and samples are excluded.

Unopened products with the safety seal intact can be returned within 30 days of delivery, through the returns portal. An opened product is not returned; the first-purchase guarantee is the route for that.

Yes, unopened, within 30 days, through the returns portal.

Once per customer, the Flavor Promise gives the value back as store credit toward a different flavor, or a partial refund, within 45 days. If it is your first purchase of that product, the first-purchase guarantee may be the simpler route.

No. Any box or padded mailer works, and there is no restocking fee. The portal issues a prepaid label; when the fault is ours, the label is on us.

Samples and variety packs: the Protein Sample Pack and the Electrolyte Variety 12 Pack.

Yes. Canadian customers cover the return shipping.

Yes. The portal offers store credit as an alternative to a refund, and it lands in your account balance.

You can still submit a review request in the returns portal, and our returns team decides. Late returns are rarely approved.

We tell you when it is issued. When it shows on your statement is your bank's timing.

That is damage in transit. With shipping protection on the order, file a claim with a photo within 30 days of delivery. Without it, write to us within 30 days with a photo and the lot number from the base.

Check with neighbors, a mailroom or a safe place first. With protection, a stolen package can be claimed once it has been 5 days since delivery. Without it, write to us.

After 7 days without a tracking update in the US, or 20 days to Canada.

That is our mistake. The returns portal issues the label on us, and our team sends the right item.

Our shipping team reships the missing product. It is not a return.

It is usually buried in the powder: dig with a clean, dry spoon. If it is truly missing, our team sends one free.

Soft clumps from humidity are normal and break up with a dry scoop. A tub hardened solid, a broken inner seal, an off smell or capsules stuck together are defects: send us a photo with the lot number and best-by date.

On each product page, and all together on the Supplement Facts & Lab Results page. The lot number and best-by date are printed on the base of every container.

Every lot is tested by an independent lab for heavy metals and microbes, and the results are published by lot number. It is a test result, not a certification.

We never clear a product for anyone's pregnancy, condition or prescription, and we never say one is unsafe either. We give you the Supplement Facts and the label's own warning; please check with your doctor before taking it.

Stop taking it and seek care, urgently if you have trouble breathing, swelling or chest pain. Then tell us what happened, with the product, the lot number and the best-by date. It goes to our quality and safety team the same day.

No. Aurevo products are for adults 18 and over.

We publish what the label says and nothing more. Where a product is vegan, its page says so. The wheatgrass and barley grass in Daily Greens are harvested before jointing and tested gluten-free, as the label states.

We never promise results or a timeline. Every dose is on the label; what a product does for you is a conversation for you and your doctor.

No. There is no active recall on any Aurevo product.

Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay and Google Pay. The live list is under Payment at checkout.

Shop Pay Installments can split a one-time order, never a subscription.

No. We do not run a welcome code. The subscription takes 15% off every box, and the Stack Builder can issue a code at the end.

One per order. Codes do not apply to sale items and do not stack with the subscription discount.

Write to us within 35 days. If the code was valid and failed, we make up the difference as a discount or store credit. An expired code gets an honest no.

Write to us within 14 days and we adjust it.

No. Several can go on one order, and the balance page works without signing in.

The account keeps no card. A subscription card lives in the subscription portal.

Sign in before you check out: 1 point per dollar, and double on subscription renewals. A guest checkout earns nothing.

Every 100 points redeem for $5 off, as a discount code that counts as the order's one code.

Base, Elevate from 500 points and Summit from 1,500. Elevate adds early access to new flavors; Summit adds free express shipping and a birthday reward.

After 12 months without activity.

Your friend gets $20 off a first order through your link, and you get a $20 reward once that order clears a 10-day review window, as store credit or by PayPal.

An optional membership, $10 a month: each renewal adds $10 of store credit, members get an extra 10% off one-time orders, and express shipping is free. Nothing ships with it.

Ask us: our team cancels it on request, the cancellation is confirmed by email, and the perks run to the end of the month already paid.

With your email and a one-time code sent to it. There is no password and no text message.

Yes. A guest checkout creates no account, and points and store credit only show when you are signed in.

Ask us. We verify it is you, log it as a formal request and pass it to the team that handles it within the legally required time.