1. Where orders ship from
Orders ship from our fulfillment partner in Aurora, Colorado. Orders placed before 12PM MT on a business day ship the same business day; later orders ship the next business day.
2. Delivery times and rates
| Method | Time | Rate |
|---|---|---|
| Standard, US | 3–5 business days | Free over $75 and on every subscription box; below that, shown at checkout |
| Express, US | 1–3 business days | $14 flat; needs a street address |
| Canada | 5–9 business days | $12 flat; free over $150 |
We never promise a delivery date the carrier has not given.
3. Subscription orders
A subscription order is created and charged on its renewal date, then ships within one business day, free. Until that date it has no tracking, because it does not exist yet.
4. Canada
We ship to the United States and Canada. Canadian orders are charged in US dollars, and your bank converts the amount. Duties and taxes are charged at checkout, so nothing more is due at the door.
5. PO boxes
Standard shipping goes to PO boxes. Express needs a street address.
6. Split shipments
One order can leave the warehouse in two packages, each with its own tracking email. Shipping in-stock products ahead of a backordered one is a decision for our team.
7. Summer heat
In summer, gummy orders ship with a cold pack, because pectin softens above 85 °F.
8. Freshness
Everything ships with at least nine months left before its best-by date.
9. Late deliveries
A delay on its own carries no compensation: we keep an eye on the order and tell you honestly what the carrier says. A heat hold or a package held at the Canadian border is the carrier's or the customs office's timing.
10. Refusing a delivery
Refusing a package at the door is not a return. Returns start in the returns portal.
11. Address changes
An address can be changed within 48 hours of placing the order and before it ships. Once the label is printed, a new address becomes a redirect request with the carrier, which is the carrier's call. Future subscription boxes take the address in the subscription portal.
12. Pre-orders and restocks
A pre-order is charged at checkout and ships when it is ready, so it has no tracking until then. It can be canceled for a full refund any time before it ships. The restock and pre-order page shows the expected ship date once it is confirmed. Notify me on a product page sets a restock alert; stock is never held or reserved.
13. Shipping protection
Shipping protection is an optional, paid add-on you choose at checkout, shown as its own line on the order. Claims are filed on the protection page, and the protection provider decides on a replacement or a refund.
| Claim | When |
|---|---|
| Stolen | Once it has been 5 days since delivery |
| Lost in the US | After 7 days without a tracking update |
| Lost to Canada | After 20 days without a tracking update |
| Damaged | Within 15 days of delivery, with a photo of the item and the box |
The app writes to the email on the claim and may ask for a reply or photos, so keep an eye on your inbox. No police report is asked for by us; the claim form says if it needs anything more.
14. Without shipping protection
A package that is lost, stolen or damaged comes to us: tell us within 30 days of delivery. A reship is sent by our shipping team.
15. Demonstration store
This is a demonstration store operated by Razviel, and no orders are processed. No payment, refund, return, claim or subscription can be made here; what you do in the sample account is saved in your browser only.