Ask us
Questions about a subscription, an order or a label: ask. Messages are answered around the clock, on chat and through the form on this page, by our assistant working from your real order and our published policies. Our Member Care team is at the desk Monday to Friday, 9am to 5pm MT, and anything that needs a decision from them waits for those hours; we will tell you so in plain words. A reported reaction to a product is handed to our quality and safety team at once.
| Channel | Where | Best for |
|---|---|---|
| Live chat | The chat button at the bottom of every page | Quick questions about orders, subscriptions and labels |
| Contact form | The form on this page | Anything with detail, and anything you would like answered in writing |
| Subscriptions | The form on this page: choose A subscription | Renewals, skips and billing questions |
| Quality and safety | The form on this page: choose A reaction to a product | A reaction to a product, or a lot that looks wrong |
| Gym and clinic accounts | The form on this page: choose Wholesale | Wholesale applications and existing accounts |
-
Mon–Fri
9am to 5pm MT
Our team's desk hours. Chat and the contact form are answered at any hour.
-
Same day
for a reported reaction
It goes to our quality and safety team at once.
-
Aurora, CO
where every order ships from
Orders placed before 12PM MT ship the same business day.
The fastest route for common questions
- Skip, pause, swap a flavor or cancel a subscription: do it yourself in the subscription portal.
- Where is my order? The tracking page shows every scan.
- Change or cancel an order: while it has not shipped, within 48 hours, on the order editing page.
- A first purchase that is not for you: the first-purchase guarantee, within 30 days, opened or not.
- Lab results for your lot: the Supplement Facts & Lab Results page, with the lot number from the base.
- A reaction after taking a product: stop taking it and seek care, urgently if you have trouble breathing, swelling or chest pain. Then write to us with the product, the lot number and the best-by date.
What we will not ask you for
We never ask for a password or a card number, in any channel. Signing in uses a one-time code sent to your email, and a subscription card is updated in the subscription portal.
What we will not tell you
We do not give medical advice. For anything about pregnancy, breastfeeding, a condition or a medication, we give you the label and its warning and ask you to check with your doctor.
Aurevo, Denver, CO, United States. Please do not mail returns to this address: a return starts in the returns portal, which issues its own label.
Demonstration
Nothing was sent
In a live store this message would now be with the team. Here the form checked what you typed, sent nothing and stored nothing.